Automation of KYC checks through artificial intelligence.
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The Cost Friendly
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Communicative
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Responsive Design
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Initial situation:
Extensive Know Your Customer (KYC) checks are necessary for onboarding new merchants to a payment transaction solution. A key part of these checks is obtaining and validating the dealer’s business registration. The subsequent processing of the business registration was a manual task in the onboarding team, involving many steps and individual validations. This requires specific knowledge of the recorded data and their connections. Not least due to the often poor quality of the documents submitted, many queries and process terminations were the order of the day. The result was a backlog of product launches with a correspondingly negative business impact.
This is how we proceeded:
- Customer-centered consideration of processes and problem areas
- Analysis of the regulatory framework
- Carrying out product research on the market
- Definition of selection criteria and execution of a proof of concept with two platforms
- Creation of the features for the implementation of the “super.ai” solution
- Supporting the governance process for outsourcing
- Gradual introduction of the platform into the onboarding process
Value of our work
for the client:
- Accelerate the onboarding process through automation Self-learning solution through manual quality checks
- Elimination of simple standard tasks Reduction of OpEx
- Complete transparency in the performance of the onboarding process through detailed KPIs for document processing
Customer history.
The company is active in more than 25 countries and is the partner for over 2 million companies in stationary retail, e-commerce and omnichannel retail for intuitive, fully digitalized processes for a positive shopping experience right up to check-out – for large marketplace providers as well as for local medium-sized retailers.
Client's corporate vision.
“Our aim is to make shopping and paying easy and thus improve sales and business processes.”
Our product manager analyzed the topic with great commitment and drove development in our agile teams. With detailed analyzes and comprehensive stakeholder management, he enabled the teams to develop the right features.a
